Role plays – also called scenarios – are a vital tool for making practical eLearning that will influence an employee’s performance and behaviour.
We use real-life, practical examples of decisions and processes that your employees experience at work, to teach them new skills and knowledge that will help them successfully navigate such scenarios in real life.
Role plays are simulated activities that require you to make a series of decisions. These decisions are most commonly about what to say in response to what a character says, but they can also focus on which action to perform based on the circumstances.
Role plays have 5 key elements:
Role plays are realistic representations of circumstances that employees experience at work. So, it could be a difficult customer who has been asked for proof of age when buying alcohol, or a retailer who has an objection to a certain product, or even a particular construction task that needs doing and you need to select the right tools for the job. We find out what situations are commonly faced, what mistakes people commonly make in them and simulate them within role plays.
One of the most powerful aspects of a role play is that it leverages the impact of learning from your own mistakes. These allow us to create a safe environment in which the trainee can make mistakes without causing any physical, financial or relational harm.
During a role play, the trainee is given support, either in the form or preparatory activities beforehand or with a ‘Help’ button for use during the role play. This button contains the key learning points and can be referred to at any time by the trainee to help them make the best decision.
Feedback and Experience
Instead of delivering the standard ‘Correct/Incorrect’ feedback, we demonstrate the consequences of the trainee’s decision just like they would occur in real life. So, if they select the wrong tool, they break it and therefore fail to complete the job or, if they choose the wrong thing to say, they can offend a client or lose the upper hand in a negotiation. Including these realistic consequences reinforces learning with the power of experience. This means that when the trainee encounters a similar situation at work, they will remember the consequences of their incorrect actions and make a good decision. At each point of feedback, we explain why things went wrong and reinforce the key learning points.
After a role play it is important to recap and consolidate what it is we want the trainee to have learnt from the experience. This provides clarification for the learner and formalises the learning.
In this way, we can create a safe online environment in which trainees can practice new skills, experiment, make mistakes and learn how to apply key knowledge and skills to their job.
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