This module covers the information surrounding Health and Safety at Work Act 1974.

This duty includes all forms of work-related violence, which HSE defines as: ‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’.

Learning Outcome

This module will enable the user to professionally handle situations involving violence and aggression at work.

Target Audience

This course is aimed at an employee in the Retail Sector.

Learning Objective

Upon completion of this module, the user will:

  • Understand the importance of handling situations calmly and politely
  • Understand the responsibilities of themselves and their employer
  • Understand the systems that are needed in order to comply with COSHH regulations

Course Outline

Handling violent and aggressive people
Who is responsible
Typical behaviours of aggressive people
The main triggers for violence in retail
Working practices
What action can you take
Managing aggression through active listening
Reducing the risk of violence
How to deal with the stress of a violent encounter after it has happened


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