Active Selling covers two areas for online training: Cross-Selling (an act of persuading a customer to buy a product related to their original intended purchase) or Upselling (persuading a customer to purchase an additional or premium version of their current item).

Upon completion of the Upselling Skills eLearning module, the user will understand the importance of upselling, how and when to upsell, as well as how to approach upselling. By teaching your staff upselling techniques that really work you can start to reap the benefits of successful upselling. 

Learning Outcome

Train employees how to do upselling effectively using proven modern learning techniques.  Successful upselling has been proven to increase your average order size as well as boost sales volumes and customer relations. 

Our upselling eLearning module is an online interactive course and assessment with no time limits. A certificate can also be downloaded upon successful completion of the course allowing you to track who has received training in upselling.

Target Audience

This eLearning module is suitable for anyone working in the retail industry.

Learning Objectives

The eLearning module can benefit your business by teaching staff the importance of upselling as well as the most effective upselling techniques; enabling your employees to add value to a customer’s purchase which will ultimately lead to a more positive customer experience. 

Course Outline

Upselling Techniques
Cross-selling Techniques
Presentation
Promotion


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