Developed for Senior Roles who have operational responsibility for a defined area of activity.
This module will equip users with the skills and confidence to positively influence staff performance and engage fully with their organisation.
The First Line Management Skills module will bring clarity to understanding the role of a First Line Manager and how to be an effective leader with clear communication. The user will understand the need and possess the ability to provide good motivation and constructive feedback to their team-members when appropriate, efficiently handling day-to-day tasks.
The user will be able to successfully handle frequent and long-term tasks, such as performance management, set individual goals and conduct staff appraisals, as well as recognise the significance of personal development both within themselves and their team.
- Understanding the Role
- Leading and Communicating
- Day-to-Day Tasks
- Handling Longer Term Tasks
- Support and Personal Development
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