Learning Outcome

The module will enable the user to understand the requirements of customers on a forecourt.

Target Audience

This course is suitable for learners who work within petrol forecourts.

Learning Objective

The user will:

  • Understand their responsibilities towards customers
  • Understand the importance of good customer service on the forecourt
  • Recognise different fuel payment options
  • Understand how to deal with different customer hazards
  • Recognise the importance of preventing crime on the forecourt and understand how to deal with common forecourt crimes
  • Recognise the needs of disabled customers and understand how best to provide assistance

Course Outline

Responsibilities Towards Customers
Fuel Payment Options
Dealing with Customers
Crime on the Forecourt, Including No Means of Payment and Shop Theft
Assisting Disabled Customers


The Health and Safety at Work Act 1974
The Management of Health and Safety at Work Regulations 1999
Human Rights Act 1998, Article 14, Prohibition of Discrimination.
The Equalities Act 2010

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