This course focuses on assisting the participant with gaining a better understanding of customer experience.
There are key customer service skills every employee must master if they are forward-facing with customers. E.g. customer needs, the power of body language and how to give a great impression, to name just a few.
Key Features and Benefits
Empowering a person to understand the art of great customer service and improve the way they deal with customers in their workplace.
Fully online interactive course and assessment with no time limits. A certificate can be downloaded upon successful completion of this course.
Positive effects of customer service skills
The importance of good body language and tone
Customer needs and expectations
Customer grievance and complaints
Revolutionise your workforce training
Speak to our team to see what Bolt can do for you