This Customer Service eLearning module focuses on assisting the participant with gaining a better understanding of the customer experience.    

There are key customer service skills every employee must master if they are forward-facing with customers.  E.g. customer needs, the power of body language and how to give a great impression, to name just a few.

Key Features and Benefits

Our eLearning module empowers a person to understand the art of great customer service and improve the way they deal with customers in their workplace.

Our fully online interactive course and assessment with no time limits.  A certificate can be downloaded upon successful completion of this course.

Course Objectives

Positive effects of customer service skills
The importance of good body language and tone
Greeting customers
Customer needs and expectations
Listening skills
Customer grievance and complaints

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