This training module focuses on assisting the participant with gaining a better understanding of customer experience.

 

There are key customer service skills every wholesale employee must master, like anticipating customer needs, the power of body language and how to give a great first impression. However, it is not always easy for an employee to provide a good customer experience without proper customer service training.

Empowering a person to understand the art of great customer service within the wholesale environment is a way to improve how they handle customers within their workplace. This can also help improve your customer experience and boost your sales.

We designed the Customer Service in Wholesale Training Course to help wholesalers train their employees in how to maintain a high standard of service. It is a fully online interactive course and assessment, accessible on any device, 24/7, with no time limits through our modern LMS. A certificate can be downloaded upon successful completion of the eLearning module. 

Customer Service Training Wholesale

Course Outline

  • Positive effects of customer service skills
  • The importance of good body language and tone 
  • Greeting customers
  • Customer needs and expectations
  • Listening skills
  • Handling customer grievance and complaints

 


 

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Speak to our team to see what Bolt can do for you

 

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