This course focuses on assisting the participant with gaining a better understanding of customer experience.

There are key customer service skills every wholesale employee must master. E.g. anticipating customer needs, the power of body language and how to give a great first impression, to name just a few.

Key Features and Benefits

Empowering a person to understand the art of great customer service within the wholesale environment and improve the way in which they handle customers within their workplace.

Fully online interactive course and assessment with no time limits. A certificate can be downloaded upon successful completion of this course.

Course Objectives

  • Positive effects of customer service skills
  • The importance of good body language and tone 
  • Greeting customers
  • Customer needs and expectations
  • Listening skills
  • Handling customer grievance and complaints

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