Active Selling covers two areas for online training: Cross-Selling (an act of persuading a customer to buy a product related to their original intended purchase) or Upselling (persuading a customer to purchase an additional or premium version of their current item).

Key Features

Upon completion of the Active Selling eLearning Module, the user will understand the importance of upselling and cross-selling, how and when to upsell or cross-sell, as well as how to active selling. By teaching your staff upselling and cross-selling techniques that really work you can start to reap the benefits of successful active selling. 

Train employees how to do upselling and cross-selling effectively using proven modern learning techniques. Successful active selling has been proven to increase your average order size as well as boost sales volumes and customer relations. 

Active Selling eLearning Module Screenshot

The Active Selling eLearning Module can benefit your business by teaching staff the importance of adding value to a customer’s purchase through Active Selling techniques which will ultimately lead to a more positive customer experience. 

Our Active Selling eLearning module is an online interactive course and assessment with no time limits. A certificate can also be downloaded upon successful completion of the course allowing you to track who has received training in upselling. This eLearning module is suitable for anyone working in the retail industry. 

Learning Outcome

At the end of the Active Selling eLearning Module the user will:

  • Understand the importance of Upselling and Cross-Selling for your business
  • Know the best techniques to upsell and cross-sell

Course Outline

Upselling Techniques
Cross-selling Techniques

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