groceries store, shop assistant
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Active Selling
eLearning Module

Successful active selling has been proven to boost sales volumes and customer relations, and when employees are trained in the sales techniques of upselling and cross-selling, your business can start reaping the benefits.

module content

Active Selling covers two areas of sales training: Cross-Selling (persuading a customer to buy a product related to their original intended purchase) and Upselling (persuading a customer to purchase an additional or premium version of their current item). Teaching staff the importance of adding value to a customer’s purchase through Active Selling techniques will lead to more positive customer experience.

Bolt Active Selling eLearning Module teaches your employees the importance of upselling and cross-selling, how and when to do it, and the value of add-ons to your business.
Fully online and interactive, available 24/7 on any device, with no time limits, thanks to Bolt state-of-the-art LMS. It has an assessment at the end of the module and a certificate can be downloaded upon successful completion of the course.

Course Outline

  • Upselling Techniques
  • Cross-selling Techniques
  • Presentation
  • Promotion

Learning Outcome

At the end of the Active Selling eLearning Module the user will:

  • Understand the importance of Upselling and Cross-Selling for your business
  • Know the best techniques to upsell and cross-sell



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