groceries store, shop assistant
 
 
  
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Active Selling 
eLearning Module

Successful active selling techniques have been proven to boost sales volumes and customer relations, and when employees are trained in the sales techniques of upselling and cross-selling, your business can start reaping the benefits.

module content

Active Selling - in retail and other businesses - covers two areas of sales training: Cross-Selling (persuading a customer to buy a product related to their original intended purchase) and Upselling (persuading a customer to purchase an additional or premium version of their current item). Teaching staff the importance of adding value to a customer’s purchase through Active Selling techniques will lead to more positive customer experience.

Bolt Active Selling eLearning Module teaches your employees the importance of upselling and cross-selling, how and when to do it, and the value of add-ons to your business.

Fully online and interactive, available 24/7 on any device, with no time limits, thanks to Bolt state-of-the-art LMS. It has an assessment at the end of the module and a certificate can be downloaded upon successful completion of the course.


Active Selling Course Outline

  • Upselling Techniques
  • Cross-selling Techniques
  • Presentation
  • Promotion
 

Active Selling module Learning Outcome

At the end of the Active Selling eLearning Module the user will:

  • Understand the importance of Upselling and Cross-Selling for your business
  • Know the best techniques to upsell and cross-sell
  

  

 

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