Violence & Aggression at Work
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Violence and Aggression at Work
eLearning Module

More than 374,000 adults experienced violence and aggression at work, according to the Crime Survey for England and Wales in 2017 / 2018. The Health and Safety Executive (HSE) defines forms of work-related violence as: “Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work”.

All employees must understand the risks and countermeasures to take in case of work-related violence, as it can happen anywhere. Employees need to be empowered to deal with the impact of violence and recover from it, as work-related violence and aggression can have long-term consequences on individuals, teams and businesses.

Bolt Violence and Aggression at Work eLearning Module enables the user to professionally handle situations involving violence and aggression at work, whether it involves customers or colleagues. It provides an overview of the typical behaviour of aggressive people, the importance of prevention and the actions to take when situations of violence arise.

Fully online and interactive, available 24/7 on any device and with no time limits, thanks to our state-of-the-art LMS, the course has an assessment at the end of it. A certificate can be downloaded upon successful completion of the eLearning module.

Course Outline

  • Handling violent and aggressive people
  • Who is responsible?
  • Typical behaviours of aggressive people
  • The main triggers for violence in retail
  • Working practices
  • What action can you take?
  • Managing aggression through active listening / Reducing the risk of violence
  • How to deal with the stress of a violent encounter after it has happened

Learning Outcome

At the end of the Violence & Aggression at Work eLearning module, the user will:

  • Understand the importance of handling situations calmly and politely
  • Understand the responsibilities of themselves and their employer
  • Understand the Health and Safety Executive guidances


This module covers the information surrounding Health and Safety at Work Act 1974.


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