Liaising with Customers
 
 
  
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Liaising with Customers
on the Forecourt
eLearning Module

Every customer on the forecourt is both a hazard and an asset. Train your employees on correct liaising with customers on the forecourt to make sure they remain the latter.

Every employee working on the petrol forecourt must be aware of the responsibilities towards the customers. These responsibilities are diverse and range from being familiar with the forecourt to keeping everything neat and tidy.

At Bolt, we have developed the Liaising with Customers on the Forecourt to give employees a comprehensive guide of all these responsibilities and make sure they know how to act in different situations while ensuring that the customer experience on the forecourt is optimal.
Fully online and interactive, available 24/7 on any device and with no time limits, thanks to our state-of-the-art LMS, the course has an assessment at the end of it. A certificate can be downloaded upon successful completion of the eLearning module.module content


Course Outline

  • Responsibilities Towards Customers
  • Fuel Payment Options
  • Dealing with Customers
  • Crime on the Forecourt, Including No Means of Payment and Shop Theft
  • Assisting Disabled Customers

Learning Objective

At the end of this module the user will:

  • Understand their responsibilities towards customers
  • Understand the importance of good customer service on the forecourt
  • Recognise different fuel payment options
  • Understand how to deal with different customer hazards
  • Recognise the importance of preventing crime on the forecourt and understand how to deal with common forecourt crimes
  • Recognise the needs of disabled customers and understand how best to provide assistance

 
Legislation

 

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