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Customer Service
eLearning Module

The key customer service skills every wholesale employee must master are anticipating customer’s needs, the power of body language and how to give a great first impression. Those skills are not easy to acquire or implement without proper training.

module content

Great customer service is part skill and part art and empowering your employees to understand this can add considerably to your bottom line. How your employees handle customers within their workplace in wholesale can be a key differentiator between you and your competition. 

At Bolt have designed the Customer Service in Wholesale training Course to help wholesalers train their employees on achieving and maintaining a high standard of customer experience.

Fully online and interactive, accessible 24/7 from any device, with an assessment at the end and with no time limits – thanks to our cutting-edge Learning Management System. A certificate can be downloaded upon successful completion of the eLearning course.


Course Outline

  • Positive effects of customer service skills
  • The importance of good body language and tone
  • Greeting customers
  • Customer needs and expectations
  • Listening skills
  • Handling customer grievance and complaints