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Customer Service
eLearning Module

There are key customer service skills every employee in retail must master if they are forward-facing with customers. These include understanding customer needs, knowing the power of body language and how to give a great impression, answering customer enquiries in a timely manner and dealing with complaints and grievances.

module content

The impression your shop floor employees give is the first and the most visible benchmark on which they will evaluate your company. It is essential that the staff who are directly facing and interacting with your customers undertake extensive training.

The Customer Service eLearning Module Retail focuses on assisting the trainee to gain a better understanding of the customer experience and provide a high standard of service. It is part skill and part art, and both can be mastered with the customer service retail module developed by Bolt.

Fully online and interactive, accessible 24/7 on any device, with no time limits, thanks to a state-of-the-art Bolt Learning management system. A certificate can be downloaded upon the completion of the eLearning module.

Course outline

  • Positive effects of customer service skills
  • The importance of good body language and tone
  • Greeting customers
  • Customer needs and expectations
  • Listening skills
  • Customer grievance and complaints


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