Customer Service eLearning Modules provide staff both in retail and wholesale with skills necessary for delivering exceptional customer service.
2020 has been hailed as the year in which customer experience will overtake price and product as the key differentiator in sales success. Ultimately, people buy from other people, and not from faceless entities, and nobody likes to be treated as if on a conveyor belt. At Bolt, we have created Customer Service eLearning Modules that will enable employees to master key customer service skills in any forward-facing role.
Great customer service is part skill and part art.
Empowering your employees to understand this concept can add considerably to your bottom line. The right training provides those skills for your staff, whether they are in retail or wholesale. Studies have shown that customer experience is the key to winning customers – in a recent survey, 86% of buyers said they would happily pay more for a better customer service.
At Bolt we have designed the Customer Service eLearning Modules to help retailers and wholesalers train their employees on maintaining a high standard of customer experience.
Fully online and interactive, accessible 24/7 from any device, with no time limit – thanks to our cutting-edge Learning Management System. A certificate can be downloaded upon successful completion of the eLearning course.