Retail chain embraces new technology in a bid for Paperless HR


James Retail is one of the first companies to embrace the new technology, developed by Bolt Learning, to drive its ambition to ‘go paperless’.


The 600+ employees at the 75 store of the family-owned retail estate will now have 24/7 access to essential policy documents and standard operating procedures (SOPs) online. Legally required signatures will now also be collected from staff electronically, making the whole process of collecting signatures vastly quicker, easier and much more environmentally friendly.


“Bolt's Electronic Signature solution has provided us with unquestionable time-savings, as well as cost and environmental benefits. We’re one step closer to being a paperless HR department! Going paperless should be a KPI for any company in 2018.” - Sophie Cooke, Head of HR at James Retail


Like most retail companies, James Retail had previously been posting the 80+ documents to relevant employees, collecting the signed documents and filing them in a secure place. This is a lengthy, costly and often cumbersome operation for every HR department – thousands of pieces of paper were being printed and circulated, and such a procedure seemed outdated. To resolve this James Retail implemented our Electronic Signature tool and created a Policy Library for all their documents and SOPs. The technology allows them to distribute documents digitally to employees, even if they do not require a signature.


James Retail Electronic Paperless Document


With the Policy Library, employees who want to access a document no longer need to ask for a PDF version: they can easily access it through the online platform. This instant solution not only makes it much simpler for them to keep a copy of documents but also removes the threat for employees who might feel uncomfortable asking a manager to access a particular document.

The paperless solution developed by Bolt has provided huge cost and time-savings - the entire process of distributing necessary documents and policies and collecting signatures is now completely paperless and happens through the same modern LMS that James Retail already uses for their employee training.

James Retail initially launched Bolt’s core digital learning platform last year, providing their employees with access to bitesize online training modules focused on health & safety and growing sales in store. This is the next step in their digital journey and to becoming an environmentally efficient organisation.


We now have peace of mind that our staff can access important policies and procedures at a click of a button. We have given our staff the freedom and confidentiality to access procedures and policies without having to ask HR! It’s a win:win!” - Sophie Cooke


The James Retail Group is a leading, independently owned neighbourhood retailer operating 75 convenience and newsagent stores on high streets across Yorkshire and the Midlands.