In the wake of recent significant staff cuts in UK grocery retail, McColl's has chosen to focus on staff development and has just launched an impressive new online training initiative. Working in partnership with Bolt Learning, 22,000 employees are set to benefit from a new digital learning platform and training modules, covering a range of topics from health and safety to customer service, with the first training happening this month.
“Providing excellent customer service is at the core of McColl's offer, in order to deliver this promise, we need to have outstanding colleagues. Working with Bolt will allow us to provide even more quality training to raise the knowledge, capability and engagement levels of our colleagues even further and will give us detailed analytics to identify any opportunities to grow” comments Karyn Psyl-Thomson, Talent & Capability Manager at McColl's.
The ‘Training @McColl's’ initiative was launched, in partnership with Bolt, at the McColl's manager’s conference. “McColl's managers were very excited about the prospect of expanding their knowledge and skills, we got very positive reactions to the training modules created so far” comments Katie Jenkins, Head of Customer Proposition at Bolt Learning.
“It’s clear that McColl's managers are keen to learn; 96% said they intend to carry out the training on their own devices, with a third saying they’d use their own tablet and a quarter saying they’d do it on their smartphones. That shows a real desire to learn and grow, and giving them access to high-impact online modules will offer them the flexibility to do just that.”