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Head of Customer Proposition

Katie has worked in UK retail industry for over 15 years with her expertise spanning from shopper & consumer research and in-store experience, through to people development. Katie spent 12 years working for a leading retail research & consultancy, focused on helping it’s clients deliver growth by better understanding their customers.

Her focus on customer experience is second to none and her role at Bolt now means she is obsessively focussed on understanding what our client’s need and how we can best deliver that for them.

What is life outside of work?

Outside of work Katie is kept busy with her 3 young children and has an overwhelming passion for seeing the world, having just returned from a 7 years extended trip to Texas, USA.

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